Crucial conversations : tools for talking when stakes are high

Content

ISBN	9780071401944 (pbk.)
Call Number	BF637.C45 C955 2002
Title	Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].
Imprint	New York : McGraw-Hill, c2002.
Physical	xv, 240 p. : ill. ; 23 cm.
Contents Note	Foreword --Acknowledgments --What's a crucial conversation? : and who cares? --Mastering crucial conversations : the power of dialogue --Start with heart : how to stay focused on what you really want --Learn to look : how to notice when safety is at risk --Make it safe : how to make it safe to talk about almost anything --Master my stories : how to stay in dialogue when you're angry, scared, or hurt --State my path : how to speak persuasively --Explore others' paths : how to listen when others blow upor clam up --Move to action : how to turn crucial conversations into action and results --Putting it all together : tools for preparing and learning --Yeah, but : advice for tough cases --Change your life : how to turn ideas into habits --Endnotes --Index.
Summary	A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' Dialogue Smart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence. -- From publisher description.
Subject	Interpersonal communication
Subject	Interpersonal relations
Subject	Communication
Subject	Interpersonal relations
Keyword	New Arrivals 01-2019
Coorperative Author	Patterson, Kerry,1946-
Link	Content

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008 181219s2002||||nyu 000 0 eng d

020 ^a9780071401944 (pbk.)

050 00^aBF637.C45^bC955 2002

245 00^aCrucial conversations :^btools for talking when stakes are high /^cKerry Patterson ... [et al.].

260 ^aNew York :^bMcGraw-Hill,^cc2002.

300 ^axv, 240 p. :^bill. ;^c23 cm.

504 ^aIncludes bibliographical references (p. 229) and index.

505 0 ^aForeword --^tAcknowledgments --^tWhat's a crucial conversation? : and who cares? --^tMastering crucial conversations : the power of dialogue --^tStart with heart : how to stay focused on what you really want --^tLearn to look : how to notice when safety is at risk --^tMake it safe : how to make it safe to talk about almost anything --^tMaster my stories : how to stay in dialogue when you're angry, scared, or hurt --^tState my path : how to speak persuasively --^tExplore others' paths : how to listen when others blow upor clam up --^tMove to action : how to turn crucial conversations into action and results --^tPutting it all together : tools for preparing and learning --^tYeah, but : advice for tough cases --^tChange your life : how to turn ideas into habits --^tEndnotes --^tIndex.

520 ^aA seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' Dialogue Smart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence. -- From publisher description.

650 0^aInterpersonal communication 0^aInterpersonal relations 0^aCommunication 0^aInterpersonal relations

653 ^aNew Arrivals 01-2019

700 1 ^aPatterson, Kerry,^d1946-

856 40^3Content^uhttp://library.nhrc.or.th/ulib/document/Content/T10350.pdf

917 ^aGift :^c600

955 ^a1 copy

999 ^anopparat